As we begin the 2020’s we’re entering a new era in Business Performance Automation. Sure, task automation has been building over the last 20 years, but we now have the tools to deliver it business wide. The Business Technology Platform from SAP means you can have true Intelligent Automation.
Business Technology Platform
Furthermore, this technology is now available for SMEs, not just blue-chip companies. As a result of an ERP system, such as SAP Business One, working hand in hand with the SAP HANA Database you have the engine for Intelligent Technologies and Predictive Analytics to create Business Process Automation.
In most businesses today the processes are complex and still require too much manual intervention. It’s because of this manual input that inefficiencies and errors take plase. However, by removing these steps systems often become overly complex and integration becomes a weak point. So, if any of the integration points change or are upgraded the system breaks.
With Robotic Process Automation (RPA) the digital transformation of a business can accelerate. As a result of automatically replicating tedious repetitive tasks humans are freed up for more high value tasks.
SAP’s intelligent RPA is able to automate scenarios including SAP and non-SAP applications. So, the level of business automation possible can reach a new level and becomes possible for average SME in the UK.
This has been made possible thanks to built-in Machine Learning and Artificial Intelligence driven by SAP HANA. It doesn’t matter if the process is part automated (for example a digital assistant to a human) or a fully unattended process – the self-learning bots are key to the automation.
Plus, the use of Conversational AI means computers can now simulate real conversations across different business areas. From warehouses and production to providing management information. So, it’s possible for actions within the ERP system, such as stock re-ordering, to be driven by Conversational AI. However, there are practical environmental restrictions of an office environment that are currently holding this back.
Conversational AI means SAP B1 users can ask for reports with words that makes sense to them. For example, “Show me the top 20 lowest sales margins by product group for 2018 and 2019”, could be said in 20 different ways by 20 different people. But that’s not a problem to the bot! It may offer several variations of the result, but quickly learns what it is that you want.
Also, the Attended Mode means the bot can add commentary, 360° views, images and data to whatever they’re viewing. So, it’s not just commenting on the data on the screen. It’s also looks at the underlying data that isn’t seen but is driving the results.
Secondly, unattended bots monitor and perform tasks to learn from the results. This means semi-automated processes quickly become fully automated, which takes intelligent automation to a whole new level.
Throughout this new decade you’ll see the repetitive manual business processes become more and more automated. So, human intervention will start to become a rarity.
If your current ERP system can’t provide this level of Intelligent Automation then it’s time to consider SAP Business One.