SAP Business One for Service | Ochiba | The B1 Experts

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SAP Business One for Service Engineers

If you have engineers on the road, not only do you need to know your customers’ products better than they do, but you also need to keep track of where they are and what they’re doing.

Which is why using a system that automates your information will help you to excel at customer service both in the office and the field.

Stay connected

With SAP Business One for Service Engineers from Ochiba we can make sure every part of your business is connected. So you’ll always have the most accurate view of your operations.

SAP Business One Benefits for Service Engineers

We understand that if you service customers equipment and machinery you have to follow strict rules and regulations. Therefore, the Ochiba OPTIONS range makes sure you can easily comply with these legal needs.

SAP Business One for Service from Ochiba manages your entire product lifecycle – from sales estimating a job, through production, accounts, stores, and after sales services. This means you’ll have complete control of the whole process within a single system.

Ochiba OPTIONS for the Service Industry

We’ve worked closely with our customers to create the Ochiba OPTIONS range to solve the issues SAP Business One couldn’t easily answer. So we’re confident we can provide a solution to help you provide after sales services.

You can manage orders through workflow controls which means you can trace specific goods and parts used in a product.

Plus, our mobile solutions will allow you to issue work to engineers while they’re on customer sites. It will record their progress, plus the time and materials taken to complete the job which you can keep track of from the office.

Partner Solutions for Service Engineers


Motivity allows your field engineers to receive jobs and return completed job sheets electronically. In fact, all your paper-based forms and certificates are accessible electronically on any mobile device.

The service engineer can enter data about a job at the customer site and send the information back to the office in real time. Which means they can capture, store and share information about a job instantly. Plus, customers can sign off work there and then using a digital signature so confirmation can be made straight away.

Motivity manages your contracts so you know you’re compliant and have the resources available to meet your SLAs. Furthermore, it monitors contracts to ensure they stay profitable.

Whether you want to keep track of jobs or need to prove ISO compliance, it’s a reliable way to store and retrieve information. Motivity will capture details including forms, certificates, signatures and photographic evidence.

SAP Business One for Service Engineers

Key Features:

  • You’ll be able to record all the serial items used to build a product on the Customer Equipment Card. Therefore you can allocate and track serial numbers for every single product.
  • You’ll be able to schedule work and despatched jobs to engineers by mobile devices
  • You can track the progress of a job in real-time. While recording information on travel, time, materials and expenses
  • You can create forecasts based on similar products so you won’t spend as long generating reports
  • You can use workflow templates to control installation, service visits and communication with customers
  • Customers can directly manage their account through online portals to save on admin

Call 0114 299 9430 to discover how we can uniquely solve the issues faced by the service industry.


5 Hazel Court
Midland Way
Barlborough Links Office Park
S43 4FD

Tel: +44 (0) 114 299 9430

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