If you have engineers on the road, not only do you need to know your customers’ products better than they do, but you also need to keep track of where they are and what they’re doing.
Which is why using a system that automates your information will help you to excel at customer service both in the office and the field.
With SAP Business One for Service Engineers from Ochiba we can make sure every part of your business is connected. So you’ll always have the most accurate view of your operations.
We understand that if you service customers equipment and machinery you have to follow strict rules and regulations. Therefore, the Ochiba OPTIONS range makes sure you can easily comply with these legal needs.
SAP Business One for Service from Ochiba manages your entire product lifecycle – from sales estimating a job, through production, accounts, stores, and after sales services. This means you’ll have complete control of the whole process within a single system.
We’ve worked closely with our customers to create the Ochiba OPTIONS range to solve the issues SAP Business One couldn’t easily answer. So we’re confident we can provide a solution to help you provide after sales services.
You can manage orders through workflow controls which means you can trace specific goods and parts used in a product.
Plus, our mobile solutions will allow you to issue work to engineers while they’re on customer sites. It will record their progress, plus the time and materials taken to complete the job which you can keep track of from the office.
Motivity allows your field engineers to receive jobs and return completed job sheets electronically. In fact, all your paper-based forms and certificates are accessible electronically on any mobile device.
The service engineer can enter data about a job at the customer site and send the information back to the office in real time. Which means they can capture, store and share information about a job instantly. Plus, customers can sign off work there and then using a digital signature so confirmation can be made straight away.
Motivity manages your contracts so you know you’re compliant and have the resources available to meet your SLAs. Furthermore, it monitors contracts to ensure they stay profitable.
Whether you want to keep track of jobs or need to prove ISO compliance, it’s a reliable way to store and retrieve information. Motivity will capture details including forms, certificates, signatures and photographic evidence.
Call 0114 299 9430 to discover how we can uniquely solve the issues faced by the service industry.
5 Hazel Court
Barlborough Links Office Park
Tel: +44 (0) 114 299 9430