SAP Business One for Service - Ochiba | The B1 Experts

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SAP Business One for Service Engineers

If you have engineers on the road it’s important that they know the customers’ products inside out. Plus, you need to keep track of where they are and what they’re doing.

With SAP Business One for Service Engineers from Ochiba, every part of your business is connected. Which means you’ll always have all the information you need as well as a 100% accurate view of your operations.

It also makes sure that rules and regulations are followed so you can easily comply with any legal requirements.

Key features of SAP Business One for Service Engineers

SAP Business One for Service Engineers manages your entire product lifecycle – from sales estimating a job, through production, accounts, stores and after sales services.

Key features include:

  • You’ll be able to record all the serial items used to build a product on the Customer Equipment Card. Therefore you can allocate and track serial numbers for every single product.
  • You’ll be able to schedule work and despatched jobs to engineers by mobile devices
  • You can track the progress of a job in real-time. It will even record information on travel time, materials and expenses
  • You can create forecasts based on similar products so you won’t spend as long generating reports
  • You can use workflow templates to control installation, service visits and communication with customers
  • Customers can manage their own account through online portals to save on time

Ochiba OPTIONS for Service Engineers

We’ve worked closely with our customers to create the Ochiba OPTIONS range to solve the issues SAP Business One couldn’t easily answer. So we’re confident we can provide a solution to help you provide the best after sales services possible.

Partner Solutions for Service Engineers


Motivity allows your field engineers to receive jobs and return completed job sheets electronically. In fact, all your paper-based forms and certificates are accessible electronically on any mobile device.

The service engineer can enter data about a job at the customer site and send the information back to the office in real time. Which means they can capture, store and share information about a job instantly. Plus, customers can sign off work there and then using a digital signature so confirmation can be made straight away.

Stay Compliant

Motivity manages your contracts so you know you’re compliant and have the resources available to meet your SLAs. Furthermore, it monitors contracts to ensure they stay profitable.

Whether you want to keep track of jobs or need to prove ISO compliance, it’s a reliable way to store and retrieve information. Motivity will capture details including forms, certificates, signatures and photographic evidence.

Contact us

Discover how SAP Business one for Service Engineers can help you keep control of your operations.

Manage your entire company – from sales estimating a job, through production, accounts, stores and after sales service – all from within a single system.

And because you’ll have complete control of the whole process you will excel at customer service both in the office and the field.

Call 0114 299 9430 to discover how we can uniquely solve the issues faced by the service industry.


5 Hazel Court
Midland Way
Barlborough Links Office Park
S43 4FD

Tel: +44 (0) 114 299 9430

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Upcoming Events

15:30 - SAP Business One Online Software Demo
30 minute SAP Business One Online Demo

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