If you have engineers on the road it’s important that they know the customers’ products inside out. Plus, you need to keep track of where they are and what they’re doing.
With SAP Business One for Service Engineers from Ochiba, every part of your business is connected. Which means you’ll always have all the information you need as well as a 100% accurate view of your operations.
It also makes sure that rules and regulations are followed so you can easily comply with any legal requirements.
SAP Business One for Service Engineers manages your entire product lifecycle – from sales estimating a job, through production, accounts, stores and after sales services.
We’ve worked closely with our customers to create the Ochiba OPTIONS range to solve the issues SAP Business One couldn’t easily answer. So we’re confident we can provide a solution to help you provide the best after sales services possible.
Motivity allows your field engineers to receive jobs and return completed job sheets electronically. In fact, all your paper-based forms and certificates are accessible electronically on any mobile device.
The service engineer can enter data about a job at the customer site and send the information back to the office in real time. Which means they can capture, store and share information about a job instantly. Plus, customers can sign off work there and then using a digital signature so confirmation can be made straight away.
Motivity manages your contracts so you know you’re compliant and have the resources available to meet your SLAs. Furthermore, it monitors contracts to ensure they stay profitable.
Whether you want to keep track of jobs or need to prove ISO compliance, it’s a reliable way to store and retrieve information. Motivity will capture details including forms, certificates, signatures and photographic evidence.
Discover how SAP Business one for Service Engineers can help you keep control of your operations.
Manage your entire company – from sales estimating a job, through production, accounts, stores and after sales service – all from within a single system.
And because you’ll have complete control of the whole process you will excel at customer service both in the office and the field.
5 Hazel Court
Barlborough Links Office Park
Tel: +44 (0) 114 299 9430